This digital service is not eligible for Refund or cancellation once it has been ordered.
In case that activation information, such as device ID and device key is entered and the purchase is made, we are not responsible for this error, and you have no right to refund or cancel.
Duplex Play APP and any administrator do not help you to find a good playlist. Also, we do not provide any kind of playlists. We are not responsible for the content uploaded to our app.
Please do not buy the app when you do not have any playlist or media for the app because no contents are included after the activation in this app.
Your payment will not be refunded if you buy it without having any list or if something is not working.
By registering under our platform, we collect your email, name and phone number which we use to get in touch with you if you buy some item from our platform.
Your data is safe and will never be shared with any other party.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
items cannot be refunded.
Duplex Play APP and any administrator does not help you to getting find a good playlist. Also we dont provide any kind of playlists. We are not responsible for the content uploaded to our APP.
Please don’t buy the app when you don’t have any playlist or Media for the APP, because no contents are included after the activation in this app.
You payment will not be refunded if you buy it without having any list or something is not workng.
Contact us at {email} for questions related to refunds and returns.